Elements Casino Privacy Policy and Player Data Protection
Protecting player information is important at every stage of account use in Canada. This section explains how data is collected, used, shared, stored, and protected when you visit the website or use the gaming services.
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Please review these terms carefully before continuing. If you do not agree with this privacy approach, do not access the site or use the services.
Age Eligibility and Data Sales
Personal information is not sold to third parties. The site also does not knowingly collect personal information from anyone below the legal gambling age.
Access is limited to people who are of legal gambling age in their jurisdiction, with 19+ applying in most Canadian provinces. For visitors in Canada, eligibility depends on the provincial rules where you live.
Personal and Technical Data Collected
Information is collected during normal account activity, including registration, deposits, withdrawals, promotions, and support requests. This may include your full name, date of birth, contact details, address, identification documents, and payment-related information.
For certain winnings, Social Insurance Number details may also be requested for tax reporting purposes. Technical information is also collected automatically while you browse the site or use the app.
- IP address, browser details, and device information
- Geographic location and network connection type
- Pages visited, features used, and time spent
- Referring website and other usage signals
Cookies, web beacons, and similar tools are used to improve functionality and better understand usage patterns. Cookie preferences can be managed through your browser settings.
How Elements Casino Handles Data
Collected information is used to open and verify accounts, process deposits and withdrawals, confirm age and identity, provide support, and send transactional communications. It may also be used for fraud prevention, service improvement, personalization, and legal compliance.
Some information may be shared with service providers that handle payments, identity checks, or analytics. These providers are contractually required to protect the information they process on behalf of the site.
Information may also be disclosed when required by law, regulation, legal process, government request, or provincial gaming and financial oversight. In limited circumstances, data may also be involved in a merger, acquisition, or sale of assets.
Your information may be transferred to and processed in countries outside your place of residence. When this happens, steps are taken to ensure appropriate safeguards are in place, even though data protection laws may differ between jurisdictions.
Personal information is retained for as long as needed for the purposes described here, unless a longer period is required or permitted by law. Inactive accounts may remain on file to meet regulatory obligations.
Technical and organizational measures are used to help protect information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage method is 100% secure.
| Privacy Area | How It Works | What It Means for Players |
|---|---|---|
| Age and eligibility | Use of this website is intended for persons 19+ years of age. The services are strictly for individuals who are of legal gambling age in their jurisdiction, with 19+ in most Canadian provinces. The site does not knowingly collect personal information from individuals under the legal gambling age. | Visitors in Canada should use the site only if they meet the legal age requirement in their province. |
| Information collected | Personal information may be collected when creating an account, making deposits or withdrawals, participating in promotions, or contacting customer support. This can include details such as full name and date of birth. | Players should expect identity and account-related data to be requested during normal account and support activity. |
| Why information is used | Collected information may be used for account creation and verification, processing deposits and withdrawals, age and identity verification, and customer support. | These checks support routine account administration and regulatory compliance. |
| Data security | Appropriate technical and organizational measures are implemented to protect information against unauthorized access, alteration, disclosure, or destruction, although no method of transmission over the Internet or electronic storage is 100% secure. | Safeguards are in place, but online data handling cannot be guaranteed as completely risk-free. |
| Sharing and disclosure | The site states that it does not sell personal information to third parties, but may disclose information for legal requirements, to provincial gaming authorities and financial regulators, or in connection with a merger, acquisition, or sale of assets. Providers handling information are contractually obligated to protect it. | Personal data is not sold, but it may still be shared where law, regulation, service support, or corporate transactions require it. |
| International transfers | Your information may be transferred to and processed in countries other than the one in which you reside, and those countries may have different data protection laws. The policy says steps are taken to ensure adequate safeguards are in place. | Canadian users should be aware that personal data may move across borders and be handled under different legal frameworks. |
| Retention of records | Personal information is retained for as long as necessary for the purposes outlined in the policy, unless a longer retention period is required or permitted by law. Inactive accounts may be retained to comply with regulatory requirements. | Even if an account is no longer active, some records may stay on file for compliance reasons. |
| Your privacy rights | Depending on location, users may have rights to access personal information, correct inaccurate information, and request deletion of information, subject to legal requirements. | Canadian visitors may be able to review or update their stored data and, in some cases, ask for deletion. |
| Help and complaints | Questions or concerns can be directed to the Privacy Officer by phone at 1-888-557-6450 or by mail to Elements Casino Online, Privacy Department 5000 Yonge Street, Suite 1200. | There is a direct privacy contact route, plus an escalation option through the relevant provincial authority. |
Your Privacy Rights and Contact Options
Depending on your location, you may have rights to access your personal information, correct inaccuracies, and request deletion where legal requirements allow. Additional options may include restricting processing, withdrawing consent, requesting data portability, or objecting to certain processing activities.
If you have privacy questions or concerns, contact the Privacy Officer by phone at 1-888-557-6450 or by mail at Elements Casino Online, Privacy Department, 5000 Yonge Street, Suite 1200, Toronto, ON M2N 7E9, Canada.
If a concern remains unresolved, you may also contact your provincial gaming authority. These terms may be updated from time to time, with changes reflected by an updated Last Updated date, so occasional review is recommended.